Last updated: 30 July 2026
Cancelling an order
You can cancel from the app any time before the order is packed. Once it is packed or out for delivery, call us at info@mahasagar.com and we will help — but we may not be able to stop it.
Refusing at the door
You may refuse an order at delivery if the item is damaged, leaking, expired, or not what you ordered. Tell the delivery executive the reason so it is recorded.
Returns
Because we sell household and personal-care goods, we accept returns of unopened, unused items in their original packaging within 48 hours of delivery. Opened items can only be returned if they were damaged, expired or wrong.
Refunds
- Online payments are refunded to the original payment method. Once we initiate it, your bank or UPI provider typically credits it within 5–7 working days.
- Cash on delivery orders are refunded to a bank account or UPI ID you give us.
We initiate a refund as soon as the return is accepted or the order is cancelled. We do not hold refunds against future purchases.
Damaged or wrong items
Tell us within 48 hours with a photo. We will replace the item or refund it — your choice.
Contact
BINDAL MEGA PROJECTS PRIVATE LIMITED · info@mahasagar.com